10+ hour, 48+ min ago   (1595+ words) Certifications remain useful when they validate a specific platform, measurement method or marketing discipline. Google Skillshop offers credentials for Google Ads and measurement, Meta certifies professionals across paid-social specialties and HubSpot offers free certifications in areas such as content, email…...

1+ day, 8+ hour ago   (199+ words) Matt Mullenweg is back as CEO of Automattic, the company confirmed in a Saturday, Sept. 12, statement first reported by CMSWire. "Matt Mullenweg is the chairman and CEO of Automattic, with full support of the board," Automattic spokesperson Megan Fox shared…...

1+ week, 5+ day ago   (909+ words) Empathy is too often considered a nice-to-have “soft” skill when hiring and training customer service professionals. But when your agents pick up the phone or join a chat, it’s because something has gone wrong for a customer. Offering them empathy…...

3+ day, 10+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

3+ day, 10+ hour ago   (915+ words) The following scenario is an anonymized composite based on recurring failure patterns in global digital experience programs. The page was already live when the brand team opened the ticket. A customer in Madrid had taken a screenshot of the booking…...

3+ day, 10+ hour ago   (195+ words) Acquisition announcement. Tailwind Labs is becoming part of Shopify. Developer reassurance. Existing users see continued support but new commercial sign-ups stop. Shopify acquired Tailwind Labs, the company behind the widely used Tailwind CSS framework, on Sept. 9. According to Tailwind Labs,…...

3+ day, 13+ hour ago   (740+ words) A few weeks ago, WordPress co-founder Matt Mullenweg was singing the praises of a board member's big new job as CEO of Bluesky, writing on his blog Aug. 7 that he was "very excited to see what they figure out." That…...

4+ day, 15+ hour ago   (420+ words) Unified AI platform. Qualtrics launches XM Data & AI to centralize experience data. Impact for CX leaders. Aims to improve customer lifetime value and actionable insight at scale. Qualtrics on Sept. 9 announced the XM Data & AI Platform, a system designed to…...

1+ week, 2+ day ago   (674+ words) With AI search, a consumer isn’t just relying on agentic engines and open tools to “find me a winter jacket for my trip to the Arctic Circle;” rather, they’re asking, “find me a winter jacket for my trip to the…...

1+ week, 2+ day ago   (1083+ words) Adobe officially has a new CEO — and a new message to the digital customer experience community. The San Jose, Calif.-based provider named Anil Chakravarthy its new CEO, taking over for Shantanu Narayen who announced his departure earlier this year…...